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Legal · Call Policy

Call Policy.

Version 1.0·September 1, 2026

Introduction

Why this policy exists

Introduction

Lanced exists because the performing arts deserve better recruitment than it has had.

Artists are asked to travel across countries for auditions announced days in advance. They are asked to work for exposure. They are asked to pay for the privilege of being seen. They send materials and hear nothing back. None of this is inevitable, and none of it is acceptable.

This policy sets out what we require from anyone recruiting through Lanced, and what artists can expect in return. It is a statement of how we believe this industry should work, written down so that everyone using the platform knows where we stand.

We recognise that not every organisation operates under the same constraints. A student collective and a national theatre do not have the same resources, and we do not pretend otherwise. What we ask for is honesty about the circumstances, not uniformity of budget.

By recruiting through Lanced, you agree to work within this policy.

Who this applies to

This policy applies to everyone who recruits through Lanced, including:

  • theatres, companies, ensembles and production houses;
  • producers and production companies;
  • casting directors and casting agencies;
  • talent agencies and management;
  • collectives and independent makers;
  • festivals, venues and programmers;
  • educational and training institutions;
  • individual artists recruiting other artists.

It applies regardless of account type, subscription plan, organisation size, or country of establishment.

It applies equally to artists using the platform, in the sections marked as such.

Calls and Billboard posts

Calls are recruitment listings run through Lanced. This includes auditions, castings, job postings, residencies, competitions and open calls. Applications are received, managed and reviewed inside the platform.

Billboard posts are listings only. You publish the opportunity on Lanced and receive applications through your own channels — a link, an email address, or your own system. Billboard posts are an advertisement, not a recruitment process run on Lanced.

Both are reviewed by the Lanced team before publication, and the same standards apply to what you publish:

CallsBillboard
Part 1 — What a listing must containApplies in fullApplies in full
Part 2 — How recruitment must be runRequiredExpected
Applications received on LancedRequiredNot applicable

The difference is not in what we expect of you. It is in how much of the process we can see. Because Billboard applications happen outside the platform, we cannot confirm whether candidates were informed, whether timelines were kept, or how an audition was run. Those expectations still stand, and we act on reports about them, but our practical ability to intervene is limited.

Part 1

What a listing must contain

Checked by the Lanced team before publication. Applies to Calls and Billboard posts alike.

Compensation

2

Compensation must be stated

Policy: Compensation must be visible in the listing. Where an exact figure is not yet fixed, state a range. Where a range is not possible, state the basis on which the fee will be determined and why it cannot yet be given.

We strongly encourage ranges. Artists make real decisions on this information — whether to take days off other work, whether to book travel, whether the engagement is viable at all. Withholding it transfers the cost of that uncertainty onto the person least able to absorb it.

At review: Listings with no compensation information are returned with a request to add it. Listings stating only "competitive," "negotiable," "to be discussed" or similar, with no figure, range or explanation, are returned.
3

Fair pay

Policy: Compensation must not be exploitative in its local context.

Lanced does not set exact rates. We operate across multiple markets, and pay norms in the performing arts differ substantially between countries and between subsidised, commercial, independent and educational work. Rather than applying a single national standard, we monitor prevailing employment and fair practice standards across the markets we serve, and assess compensation against the context in which the work takes place.

When our team reviews compensation, we consider:

  • whether compensation is stated clearly, or obscured;
  • prevailing norms for that type of work in that market;
  • the length, intensity and demands of the engagement;
  • whether travel, accommodation and per diems are covered, or absorbed by the artist;
  • whether the artist is expected to fund materials, costumes, equipment or travel to auditions;
  • whether the production is a student, emerging-maker, independent or community project, and whether that context is disclosed;
  • whether the organisation's resources are consistent with the fee offered.

The distinction we draw is not between high pay and low pay. It is between compensation that is transparent and proportionate to its context, and compensation that is exploitative.

A young collective offering a modest fee plus travel, stating plainly that this is a first production and what the financial situation is, is welcome on Lanced. An established, funded organisation offering the same fee without explanation is not.

At review: Where compensation appears low for its context, we will ask for that context before deciding. Where compensation appears designed to extract professional work at a fraction of its value from artists with limited bargaining power, the listing is declined with reasons.
4

No pay-to-play

Policy: You may not charge artists to apply, to audition, to be seen, to be included in a database, or to be considered for a role. This includes registration fees, administration fees, submission fees, showcase fees and workshop fees presented as a route to casting.

There is no version of this we accept. Charging artists for access to work inverts the entire relationship, and it is the mechanism through which much of the exploitation in this industry operates.

At review: Listings involving any charge to artists are declined. Where we find that fees are being charged after publication, the account is suspended pending investigation and, where the practice is confirmed, permanently removed from Lanced.

The role

5

Accurate and complete descriptions

Policy: Listings must describe the role, the production, the requirements and the working conditions accurately, and in enough detail that an artist can make an informed decision about whether to apply.

At minimum, a listing should make clear:

  • what the role is and what it involves;
  • who is producing, directing or leading the work;
  • the rehearsal period and performance or engagement dates;
  • the location or locations of the work;
  • the type of engagement (employment, freelance contract, project engagement);
  • what skills, training or experience are genuinely required;
  • what materials the artist should submit, and where.
At review: Incomplete listings are returned with a note about what is missing. We would rather ask you to add three lines than publish something that wastes fifty artists' time.
6

Nudity, intimacy and physical demands

Policy: Any requirement involving nudity, partial nudity, intimacy, simulated sexual content, significant physical contact, or unusual physical demands must be disclosed in the listing itself, in enough detail that an artist can decide whether to apply.

These requirements may never be introduced for the first time in an audition room, at a callback, or after a role has been accepted. An artist who learns about them on the day has been denied the ability to consent meaningfully.

Listings involving these elements must also state what support and safeguards are in place — for example an intimacy coordinator, a closed set or room, a chaperone, or who will be present.

No nude, partially nude, intimate or sexualised material may be requested at application stage. This applies to photographs, self-tapes, video submissions and any other material. There is no legitimate casting reason to require this before an artist has met anyone involved in the production, and requests of this kind are the most common route through which artists are harmed on platforms like ours.

Requests for photographs in swimwear, dancewear, underwear or similar are permitted at application stage only where genuinely required by the nature of the work, and only where the listing states why.

Listings open to applicants aged 16 or 17 may not involve nudity, partial nudity, intimacy, simulated sexual content or sexualised presentation of any kind. There is no disclosure exception to this and no case-by-case assessment. Such listings must be restricted to applicants aged 18 and over.

Artists may bring a support person to any audition involving these elements, and may decline any specific request in an audition without prejudice to their consideration for the role or for other work.

At review: Listings involving these elements without disclosure are returned. Listings requesting such material at application stage are declined, and the account is flagged for review. Listings open to 16 and 17 year olds involving these elements are declined.
7

Role requirements and equal opportunity

Policy: Casting requirements that arise genuinely from the artistic work are legitimate, and should be stated openly. A role may call for a particular age range, voice type, gender, physical characteristic, language, discipline or skill, and saying so plainly is better for everyone than leaving artists to guess.

Requirements that do not arise from the work are not acceptable. Preferences unrelated to the role — based on background, ethnicity, religion, sexual orientation, disability, nationality, civil status or personal circumstances — have no place in a listing, and neither does language that signals such preferences indirectly.

The test we apply is simple: can you explain why this requirement is necessary for this specific role? If yes, state it. If no, remove it.

We also ask you to consider whether requirements are drawn more narrowly than the work actually demands. Requirements broader than necessary exclude people for no artistic reason.

At review: Requirements that appear unrelated to the role are queried. Where no artistic justification is given, the listing is returned for amendment or declined.
8

Age and young artists

Policy: Lanced is a platform for professional artists aged 16 and over. Listings seeking performers under 16 are not permitted.

Where a listing is open to artists aged 16 or 17, additional expectations apply:

  • the listing must state clearly that applicants aged 16–17 are welcome;
  • the restrictions in Section 6 apply absolutely;
  • arrangements for supervision, chaperoning and working hours must be stated;
  • you are responsible for complying with the child and youth employment rules of the jurisdiction in which the work takes place, including any permit requirements;
  • contracts with 16 and 17 year olds may require parental or guardian involvement depending on the jurisdiction.
At review: Listings seeking performers under 16 are declined. Listings open to 16 and 17 year olds are reviewed against the requirements above.

Timelines

9

Adequate time

Policy: Listings must allow enough time between the application deadline, the notification of results, and the audition or start date for artists to make arrangements.

An audition announced with a week's notice excludes everyone who cannot drop their existing commitments — which in practice means everyone who has other work.

For auditions requiring international travel, we expect at least three weeks between notification and the audition date. Visas, flights and accommodation cannot be arranged in less.

At review: Listings with timelines that do not allow reasonable arrangements are returned with a suggestion to adjust. We will publish them if there is a genuine reason, but we will ask.

Applications

10

Where applications are received

Policy: Calls must receive applications through Lanced. A Call may not include links to external application systems, email addresses for submissions, or instructions to apply elsewhere, and you may not ask candidates to resubmit their materials through channels outside the platform.

If you want to receive applications through your own channels, publish a Billboard post instead. That is what it is for, and it is a legitimate way to use Lanced.

The distinction matters because it determines what we can stand behind. When a recruitment process runs on Lanced, we can see whether candidates were informed, whether timelines were kept, and we can act when they were not. A Billboard post is an advertisement, and we are honest with artists that the process behind it sits outside our reach.

At review: Calls containing external application routes are returned, with a note that the listing may be republished as a Billboard post. Soliciting Call candidates off-platform after publication is treated under Part 4.
Part 2

How recruitment must be run

Required for Calls. Expected for Billboard posts, where we rely on reports from artists.

11

Tell people where they stand

Policy: Every applicant must be informed of the outcome of pre-selection before the audition date. If someone has not been invited, they must be told — not left to infer it from silence.

This is the most common complaint we receive and the easiest thing to fix. An artist who does not know whether they have been shortlisted cannot plan, cannot take other work, and cannot stop waiting.

For auditions requiring international travel, pre-selection results should be shared at least three weeks before the audition date.

Action: Where results are not shared, we will contact you. Where the pattern repeats, the account is flagged and may lose the ability to publish new listings. In serious or repeated cases, the account may be removed from the platform. Where a deadline has passed with no communication, we may inform affected applicants of the status.
12

Communicate throughout

Policy: Keep candidates informed at each stage. Confirm receipt of applications, give clear instructions for auditions, and respond to reasonable questions within a reasonable time.

After an audition, tell candidates the outcome and the expected timeline for a decision. Silence after an audition is its own form of disrespect.

Action: Reported failures are investigated and may result in flagging or restriction.
13

Conduct in the room

Policy: Auditions must be run professionally and safely.

This means:

  • the audition takes place as described in the listing, with the people described;
  • no requirement is introduced that was not disclosed in advance (see Section 6);
  • artists are not asked to perform anything degrading, unsafe or unrelated to the role;
  • reasonable conditions — a safe space, breaks, warm-up time where the work demands it, accessible facilities where needed;
  • candidates may bring a support person where the work involves intimacy, physical contact or partial nudity;
  • private or one-to-one auditions in non-professional settings are not acceptable;
  • recordings of auditions are made only with the artist's knowledge and consent, with the purpose and retention period explained.
Action: Reports are investigated. Confirmed breaches may result in restriction, suspension or permanent removal, depending on severity. Conduct that puts artists at risk is grounds for immediate suspension.
14

Cancellation and postponement

Policy: Productions change and funding falls through. When a listing is cancelled or postponed, tell everyone who applied, promptly, and say what is happening.

If you intend to keep applications for a future date, say so and give people the option to withdraw.

Action: Cancelled listings should be closed on the platform with a notice to applicants. Repeatedly publishing listings for work that does not proceed will be reviewed.
15

Professional conduct

Policy: Everyone using Lanced is expected to behave professionally and respectfully. Harassment, discrimination, intimidation, misuse of position, and dishonesty about the nature of the work are not tolerated.

Action: Reports are investigated. Outcomes range from a warning to permanent removal from the platform. Conduct that may constitute a criminal offence will be treated accordingly.
16

What we ask of artists

Policy: This policy is not only about how companies behave. Artists using Lanced are asked to:

  • apply for roles they can genuinely take, and withdraw promptly when they cannot;
  • attend auditions they have accepted, and give notice when circumstances change;
  • represent their skills, training, availability and materials accurately;
  • submit their own work, and disclose where material is edited, staged or assisted;
  • treat companies, panels, reviewers and other candidates with professional respect;
  • keep confidential material shared in a recruitment process confidential — scripts, scores, unreleased work.

Not showing up, or withdrawing at the last moment without reason, has a real cost for the people organising an audition and for the candidates who were not invited.

Action: Repeated no-shows, misrepresentation, or unprofessional conduct may result in a warning, restriction of applications, or removal from the platform.
Part 3

Review

17

How review works

Every Call and Billboard post is read by a member of the Lanced team before it is published. We check two things: that it meets this policy, and that it contains the information artists need to decide whether to apply.

Review outcomes:

  • Published — the listing meets this policy and goes live.
  • Returned for additions — something is missing or unclear. We tell you exactly what to add and you resubmit. Most listings that are not published immediately fall into this category, and most are resolved in a single exchange. We would always rather ask you to add a line than decline your listing.
  • Declined — the listing conflicts with this policy in a way that adding information cannot resolve. You will be told which section applies and why. You may amend and resubmit.

Review times:

PlanReviewed within
Solo Pass48 hours
Season and above24 hours

If you disagree with a review decision, reply to the notice you received or contact us at support@lancedhq.com. A different member of the team will look at it. Reviewers are people, and people get things wrong; we would rather hear about it.

Part 4

When something goes wrong

18

Reporting

If you encounter a listing, an organisation or a person on Lanced that does not meet this policy, tell us at support@lancedhq.com.

Reports about conduct at auditions, requests for material at application stage, off-platform solicitation of Call candidates, undisclosed requirements, and failures to share results are all things we want to know about. We treat reports confidentially, and we do not disclose the identity of the person reporting to the organisation concerned without their agreement.

19

What we do

Where a listing or an account does not meet this policy, we may:

  • ask for changes or clarification;
  • return or remove a listing;
  • issue a warning;
  • restrict access to certain features;
  • suspend the account;
  • permanently remove the account from the platform.

We act proportionately. Most issues are resolved with a conversation, and our first step is usually to ask. Suspension and removal are reserved for serious breaches, repeated breaches after warning, or conduct that puts artists at risk.

When we take action against an account, we tell you — what the decision is, which part of this policy it relates to, what facts it is based on, and how long it applies. You can respond and ask us to reconsider by contacting support@lancedhq.com.

The exception is conduct that may put someone at immediate risk, where we may act first and explain afterwards.

Updates & contact

Changes and contact

Changes to this policy

We update this policy as the platform and the industry develop. Account holders will be notified of material changes before they take effect, and previous versions remain available on request.

Contact

Questions, review decisions and reports: support@lancedhq.com

This Call Policy forms part of the Lanced Terms of Service and should be read alongside our Acceptable Use Policy and Privacy Policy.

One artist, one company, one project and one production at a time.