Terms of Service.

These Terms form a contract between Lanced B.V. ("Lanced", "we", "us") and the organisation that subscribes to Lanced Business ("you", "the Customer").

You accept these Terms when you create a workspace, purchase a plan, or sign an Order Form. The person accepting them warrants that they are authorised to bind the organisation.

These Terms apply to organisations acting in the course of a trade, business or profession. They are not consumer terms.

The following definitions apply:

The following are incorporated by reference and form part of this contract:

• the Data Processing Addendum at lanced.tech/dpa;
• the Sub-Processor Register at lanced.tech/trust-center/subprocessors;
• the Acceptable Use Policy at lanced.tech/acceptable-use;
• the Call Policy at lanced.tech/call-policy;
• the plan description and pricing applicable to your subscription; and
• any Order Form signed by both parties.

No separate signature is required for the Data Processing Addendum; it takes effect when you accept these Terms.

Order of precedence. Where documents conflict: an Order Form prevails over these Terms; these Terms prevail over the plan description; and the Data Processing Addendum prevails over all of them on any matter concerning the processing of personal data.

The Lanced Privacy Policy is not part of this contract. It describes processing for which Lanced acts as controller, including the account records of your Users and your published company profile.

We provide a workspace in which you can publish Calls, receive and review applications, manage audition days, communicate with candidates, maintain saved artist records, and — where your plan includes it — issue contracts and run onboarding.

What your plan includes, including the number of Calls, User seats, saved artist records and available features, is set out in the plan description. Plans are described at lanced.tech/business.

Every Call is reviewed by Lanced before it goes live, against the Call Policy, to check that it is legitimate, complete and professional. Review times vary by plan. We may decline to publish a Call, or require changes, where it does not meet the Call Policy or the Acceptable Use Policy. A decision to decline is subject to Section 15.

We develop the Services continuously. We may add, change or remove features. Where we remove or materially degrade a feature that forms a significant part of your plan, we will give you at least 30 days' notice and, if you object, you may terminate the affected subscription and receive a refund of prepaid fees for the unexpired period.

We aim to keep the Services available but do not commit to an uptime level unless an Order Form or a service level agreement says otherwise. Planned maintenance will be notified in advance where practicable.

Features identified as beta, preview or early access are provided as-is, may change or be withdrawn, and are excluded from any service level commitment.

You decide who may access your workspace and with what role. You are responsible for your Users' use of the Services and for keeping access rights current, including removing Users who leave your organisation.

A User's Lanced account, including their login credentials, is held between Lanced and that individual. You may remove a User from your workspace at any time, which ends their access to your Customer Data. You cannot require us to delete their Lanced account, and removing them does not delete it.

Where you invite a guest or external reviewer, their access is scoped to the Calls or rooms you select, expires, and can be revoked by you at any time.

You are responsible for the security of your Users' credentials. Two-factor authentication is available on all plans, and we recommend enabling it. Single Sign-On is available on Custom plans.

Authorised Lanced personnel may access your workspace, or access the Services in the context of a User account, where necessary to provide support, investigate a fault, or investigate a suspected breach of these Terms or of security. This access is restricted by role and individual permission, limited to what is necessary, and recorded in an audit trail available to you on request. This is described further in clause 4.2 of the Data Processing Addendum.

Every organisation on Lanced has a company profile. Your profile is published by Lanced and made discoverable to Artists. What appears on it is your choice, within the limits of these Terms and the Acceptable Use Policy.

Where you display personal data of your own personnel on your profile, you are responsible for informing those individuals and for having a lawful basis for doing so. Lanced publishes and displays the profile as an independent controller, as set out in clause 2.7 of the Data Processing Addendum.

The Billboard is Lanced's public opportunities board, open to every organisation including those without a paid plan. Opportunities posted to the Billboard direct Artists to apply through your own channels. Applications are not received into Lanced, and no applicant management is provided. Where you use only the Billboard, Lanced does not process personal data on your behalf and the Data Processing Addendum does not apply.

You are responsible for the accuracy and lawfulness of everything you publish, including Call descriptions, application questions, selection criteria, media and profile content.

You may view Artist profiles through network search and receive applications from Artists who apply to your Calls. Artist profiles, media libraries and network search results remain under Lanced's control as controller. Your access is a permission granted through the Services, not a transfer of data to you.

You may export material submitted by Artists through their applications to you, and print resumes and CVs, where your plan includes those features. Artist profiles, media libraries and network search results cannot be exported.

Where you export, download or print such material, it passes into your own systems and premises. From that point you and Lanced are independent controllers of your respective copies. We have no access to and no control over your copy. You are solely responsible for its security, retention, lawful use and secure disposal, including printed materials, and for responding to any request from an individual in relation to it. This mirrors clause 2.6 of the Data Processing Addendum.

You may save an Artist to your records or talent pools only where that Artist has consented. Where an Artist withdraws consent, we will notify you and the saved record will be deleted or anonymised.

You must not scrape, crawl, harvest or bulk-collect Artist profiles or any other content from the Services, whether manually or by automated means, and must not use the Services to build a database of Artists outside the permissions in this Section.

You must not sell, licence, publish or otherwise disclose Artist data obtained through the Services to any third party, except to your own professional advisers or to processors acting on your behalf under an appropriate contract.

Prices are as published for your plan or as set out in your Order Form, and exclude VAT. Published prices are indicative; the binding price is the price applicable on your subscription start date, which remains fixed for that annual term. Custom plans are priced per contract.

EU cross-border business-to-business sales are reverse-charged at invoicing. Customers established in the Netherlands are charged Dutch VAT. You are responsible for providing a valid VAT identification number where you claim the reverse charge.

Solo Pass is payable in advance as a one-time fee. Annual plans are payable annually in advance. Where an Order Form provides for invoicing, payment is due within 30 days of the invoice date unless the Order Form says otherwise.

If payment is overdue we will notify you. If it remains unpaid we may suspend the Services in accordance with Section 22.3. Statutory commercial interest under Article 6:119a of the Dutch Civil Code and reasonable collection costs may be charged.

Extra Calls and add-ons are charged at the rates published for your plan. Add-ons renew alongside your annual plan.

Where you purchase a Solo Pass and upgrade to an annual plan within 90 days, the full Solo Pass fee is credited against the annual fee. After 90 days the credit expires. One Solo Pass may be purchased per organisation in any 12-month period.

Funding under the NextGen Creator Initiative is discretionary, decided per application, and applies to a single Solo Pass. One application may be made per organisation in any 12-month period. Where a funded Solo Pass is later upgraded, the funded amount is credited on the basis in Section 6.6.

Lanced is free for Artists to use and to apply through. You may not require an Artist to pay any fee to Lanced or to you in connection with applying to your Call.

A Solo Pass is a one-time purchase covering one Call. It does not renew.

Annual plans run for 12 months and renew automatically on the anniversary of your start date. We will send a renewal reminder at least 30 days beforehand. You may cancel renewal at any time before the anniversary and will keep full access until the end of the paid term.

You may upgrade at any point in your annual cycle. Active add-ons included in the higher plan roll into it at no extra charge. The upgrade fee is prorated against the remainder of your term.

At renewal you may move to Off-Season instead of cancelling. Off-Season preserves your workspace — profile, saved artists, applicant history, past Calls and contracts — in read-only. You cannot publish Calls or message Artists while on Off-Season. Reactivating restores full access.

You may let a paid plan lapse and fall back to a free company profile. Your profile and Billboard access remain. Your previous Calls, saved artists and applicant history are blocked from view and retained for 12 months, with export reminders at 9 and 11 months, after which they are permanently deleted.

You are solely responsible for the selection criteria you establish, the application questions you ask, the filters you apply, the information you request from Artists, and your hiring, casting or selection decisions.

You are responsible for ensuring that your use of the Services complies with all applicable equal treatment, non-discrimination, employment and other relevant laws, including, where applicable, the Dutch Algemene wet gelijke behandeling and Wet gelijke behandeling op grond van leeftijd bij de arbeid.

An Artist's decision to provide or disclose information through Lanced does not by itself make your use of that information for selection purposes lawful.

The Services may allow you to search, sort or filter candidates using information such as age, height, location, skills, experience, availability and other attributes. Some attributes are protected characteristics under applicable equal treatment law, while others may give rise to direct or indirect discrimination depending on how they are used.

You must not use any filter, selection criterion or candidate information in a manner prohibited by applicable equal treatment or non-discrimination law.

Where a distinction is made on the basis of a protected characteristic, you are responsible for determining whether that distinction is permitted under applicable law, including whether an applicable exception or objective justification exists. You must not apply such a filter or criterion without having made that determination.

For example, an age-related condition may in certain circumstances be permitted where it is connected to a statutory internship or traineeship scheme, and a physical characteristic may in certain circumstances be relevant where it is genuinely required by the nature of a particular role.

Lanced may require you to provide or record the reason for using certain filters or selection criteria, and may make providing such a reason a condition of accessing or applying them.

Certain information is treated by Lanced as restricted profile information because of its privacy-sensitive nature or its potential impact on selection decisions.

An Artist's date of birth is collected as part of their Lanced account. Nationality, gender and ethnicity are optional profile fields which an Artist may leave blank or decline to state.

Providing information to Lanced does not by itself make that information available to you. Restricted profile information may be held separately from other profile information and may not be visible through network search, ordinary profile views or other talent discovery features.

Where disclosure of a restricted field requires an Artist's choice or consent, Lanced will disclose that information to you only where the Artist has affirmatively chosen to provide or share it in connection with the relevant application or other interaction.

Information disclosed as part of an application may be recorded as it existed at the time of that application. A later change to the Artist's profile will not necessarily alter the information contained in an earlier application.

Ethnicity constitutes special category personal data within the meaning of Article 9 GDPR. Other special category personal data may also be disclosed by an Artist through free-text answers, motivation letters, CVs, uploaded media or other materials, including information concerning health or disability.

Where you receive or otherwise process special category personal data through the Services, you are responsible for identifying a valid condition under Article 9 GDPR and any other applicable legal basis or requirement before processing that information, and for implementing appropriate safeguards.

You must not require the disclosure of special category personal data as a condition of applying unless you have determined that such processing is permitted under applicable law.

Nationality and gender may constitute protected grounds under applicable equal treatment law. Date of birth may reveal or be used to determine an Artist's age, which is separately protected under applicable age discrimination law. Section 8.2 applies to any use you make of such information for selection purposes.

You may request that applicants provide or complete a restricted profile field only where you have a specific and legitimate reason connected to the particular role, opportunity, eligibility requirement or contract type.

Where required by Lanced, you must state the reason for requesting that information on the Call, or otherwise make that reason clear to the Artist before disclosure.

Unless the information is genuinely determinative of eligibility for the role or opportunity and its use is permitted under applicable law, an Artist must be able to decline to provide it, and declining must not by itself exclude the Artist from consideration.

• Gender or sex may in certain circumstances be relevant where it constitutes a genuine and determining occupational requirement for the particular role, including in certain casting contexts. You are responsible for determining whether an applicable exception permits such a distinction in each particular case.
• Date of birth or age may be requested where age is legitimately relevant to the contract type, a statutory scheme or another legal requirement, or where the engagement involves a minor performer and the information is necessary for the relevant legal or safeguarding requirements.
• Nationality should be requested only where nationality itself is genuinely relevant to eligibility for the opportunity. Where the relevant requirement concerns residence status, right to work, visa eligibility, work permit eligibility or another legal requirement, you should request information relating to that requirement instead, where reasonably possible.

Where nationality or similar information is required only to conclude a contract, verify a right to work or complete onboarding after a selection decision has been made, you should collect that information at the engagement stage under Section 11 rather than as part of the initial application.

An Artist's consent to disclose information through Lanced does not relieve you of your responsibility to ensure that requesting, receiving, filtering on or otherwise using that information is lawful.

You remain responsible for receiving and appropriately handling requests for reasonable adjustments or accommodations in connection with your application, audition, casting, interview, selection or hiring process, and for complying with any obligations relating to accessibility, disability or equal treatment under applicable law.

Lanced may provide functionality that facilitates the communication or administration of such requests, but responsibility for determining and providing any required adjustment remains with you.

In respect of Customer Data — including the applications you receive, the review records you create, your messages and broadcasts to candidates, your scheduling and audition day records, your saved artist records, and the contract and onboarding records you generate — you act as controller and Lanced acts as processor. That processing is governed by the Data Processing Addendum. Customer Data that is personal data is "Customer Personal Data" as defined in the Data Processing Addendum, and Annex 1 of that Addendum describes it in full.

You are responsible for the lawfulness of your processing, including identifying a lawful basis, informing Artists where the Data Processing Addendum does not place that duty on us, determining how long you retain Customer Data, and responding to requests from Artists relating to your workspace. Lanced deletes Customer Data on your instruction and on termination in accordance with clauses 11.1 and 11.2 of the Data Processing Addendum.

An Artist's data exists both in the Artist layer, controlled by Lanced, and in your workspace, controlled by you. Deletion in one does not effect deletion in the other. An Artist who deletes their Lanced account deletes their profile, media library and network presence, but the applications they have already sent you remain in your workspace and remain your responsibility as controller.

While a Call is still open, an Artist may withdraw their application. Withdrawal ends their candidacy and removes the materials they submitted with it. Where an Artist asks us to erase data held in your workspace after that point, we will forward the request to you under clause 7.2 of the Data Processing Addendum.

You must not use Artist data obtained through the Services for any purpose other than the recruitment process for which it was provided, or the future opportunities an Artist has consented to be contacted about.

Each party will comply with applicable data protection law. The allocation of roles between us, the processing we carry out on your behalf, our sub-processors, our security measures, international transfers and our breach obligations are set out in the Data Processing Addendum.

We may add or replace sub-processors on prior notice, and you may object on reasonable data protection grounds, as set out in clause 6 of the Data Processing Addendum.

Where your plan includes Contracts & Onboarding, or you purchase it as an add-on, you may issue contracts for signature and run onboarding workflows through the Services. Signed contracts are stored in a dedicated private location and are accessible only through short-lived authenticated links.

Where you engage an Artist, you may need data you did not collect at application — for example nationality, date of birth, address or right-to-work details. Collect that data at engagement rather than at application stage, and only what the contract or the law requires.

You must not upload, and must not require any individual to upload, copies of identity documents, passports, residence permits, or national identification numbers including the Dutch burgerservicenummer, through the Services. Lanced does not provide functionality for collecting such documents and does not inspect the contents of documents you upload. You must collect any such data through your own systems.

Lanced is not a party to any contract you conclude with an Artist. We provide the tooling; the terms, the engagement, and compliance with employment, tax and social security law are yours.

Lanced owns the Services and all intellectual property in them. We grant you a non-exclusive, non-transferable right to use the Services during your subscription term, for your own recruitment and talent management.

You own your Company Content — your profile content, Call descriptions, application questions, media and branding. You grant us a licence to host, store, reproduce, adapt for technical purposes, and display that content as necessary to operate and promote the Services, including displaying your Call to Artists.

Customer Data remains yours as between us. Our rights over it are limited to what the Data Processing Addendum permits.

If you give us suggestions or feedback about the Services, we may use it without restriction or obligation to you.

We will not use your name or logo in marketing without your prior written consent. Consent may be withdrawn on reasonable notice.

We warrant that we will provide the Services with reasonable skill and care, in accordance with these Terms and the Data Processing Addendum.

We do not warrant that the Services will be uninterrupted or error-free.

We do not guarantee the number, quality, suitability or availability of Artists who see or apply to your Calls, that any Call will be filled, that any Artist will respond or attend, or that any engagement will result. Applicant volume depends on factors outside our control.

Artists are responsible for the accuracy of their profiles, materials and representations. We do not verify qualifications, experience, credentials, right to work or identity unless we expressly state that we do. Verification remains your responsibility.

Lanced provides software. We are not an employment agency, a recruitment intermediary, a talent agent or a party to any engagement between you and an Artist. We do not participate in your selection decisions.

Except as expressly stated, all warranties, conditions and terms implied by statute or otherwise are excluded to the fullest extent permitted by law.

You and your Users must comply with the Acceptable Use Policy. In particular you must not use the Services to publish a Call that is not a genuine opportunity, to solicit fees or payments from Artists, to harass or discriminate, to circumvent plan limits, to share credentials across individuals, to reverse engineer the Services, or to interfere with their operation or security.

You must not use automated means to access the Services except through an interface we provide for that purpose.

We may investigate suspected breaches, and may remove content or suspend access in accordance with Sections 15 and 22.

Where we decline to publish a Call, remove content, restrict a feature, or suspend or terminate your access, we will tell you and give reasons, unless the law prevents us or doing so would prejudice an investigation or the prevention of unlawful activity.

You may appeal any such decision by writing to support@lancedhq.com within 30 days. We will review the decision by a person not involved in making it and respond within a reasonable period.

Anyone can report content on the Services that they believe is unlawful or breaches the Acceptable Use Policy, by writing to support@lancedhq.com. We will act on reports in a timely, diligent and non-arbitrary manner.

Where we make AI-assisted search, discovery, matching, organisation or application-review functionality available, you decide whether to enable it in your workspace.

We do not use Customer Data to train, fine-tune or develop artificial intelligence or machine learning models. AI-assisted functionality is developed by Lanced using data for which Lanced is controller, together with aggregate statistical information from which individuals cannot be identified. This is set out in clause 3.5 of the Data Processing Addendum.

AI-assisted recommendations, rankings, search results and other outputs are informational tools intended to support human review. They are not hiring decisions and are not determinations of an Artist's ability, suitability, professional quality or artistic value. We give no warranty as to their accuracy, completeness or fitness for any purpose.

You remain responsible for your selection, shortlisting, contracting and hiring decisions. You must exercise meaningful human oversight over any AI-assisted functionality you enable, must consider the wider eligible applicant pool rather than only recommended candidates, and must not use such functionality as a substitute for human judgement where doing so would breach applicable law.

Where AI-assisted functionality you enable falls within a high-risk category under Regulation (EU) 2024/1689, you act as deployer and are responsible for the obligations that attach to that role, including human oversight, transparency to affected individuals and record-keeping. We will provide the information reasonably necessary for you to meet them.

We will tell you before AI-assisted functionality that processes Customer Data becomes available, and any third-party provider engaged to deliver it will be added to the Sub-Processor Register in accordance with clause 6.3 of the Data Processing Addendum before any processing begins.

We maintain appropriate technical and organisational measures to protect the Services and Customer Data. These are described in the Lanced Security Statement at lanced.tech/trust-center/security and, for personal data we process on your behalf, in Annex 2 of the Data Processing Addendum. We may update them provided the level of protection is not materially reduced.

You are responsible for security within your own environment and for your Users' access, including enabling two-factor authentication, keeping access rights current as people join and leave, and ensuring credentials are not shared between individuals.

If you become aware of unauthorised access to your workspace, a compromised User account, or any other security issue affecting the Services, tell us at security@lancedhq.com without undue delay.

We notify you of personal data breaches affecting data we process on your behalf in accordance with clause 9 of the Data Processing Addendum.

Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including power or network failure, failure of a third-party provider, natural disaster, war, terrorism, civil unrest, industrial action affecting third parties, or governmental action. The affected party will notify the other and use reasonable efforts to resume performance. Payment obligations are not excused.

You may not assign or transfer these Terms without our prior written consent, which will not be unreasonably withheld. Consent is not required for a transfer to a successor of your business by merger, reorganisation or acquisition, provided you notify us.

We may assign these Terms to an affiliate or to a successor of our business. We may subcontract performance, and remain responsible for our subcontractors.

Nothing in these Terms limits or excludes either party's liability for death or personal injury caused by negligence, for intent or deliberate recklessness (opzet of bewuste roekeloosheid), for fraud, for compensation owed to a data subject under Article 82 GDPR, or for any other liability that cannot lawfully be limited or excluded.

Subject to Section 20.1, each party's total aggregate liability arising out of or in connection with these Terms in any twelve month period is limited to the fees paid or payable by you in the twelve months preceding the event giving rise to the claim.

Subject to Section 20.1, each party's total aggregate liability arising from breach of Section 9 (Artist data) or Section 21 (Confidentiality), or from a breach of applicable Data Protection Law, is limited to the greater of (i) two times the fees paid or payable by you in the twelve months preceding the event giving rise to the claim, and (ii) €5,000.

This cap replaces, and does not apply in addition to, the cap in Section 20.2. The aggregate of all claims under Sections 20.2 and 20.3 together shall not exceed the higher of the two caps.

Subject to Section 20.1, neither party is liable for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, or loss of business opportunity.

Your payment obligations and your indemnity under Section 23 are not subject to the caps in Sections 20.2 and 20.3.

You are responsible for maintaining your own copies of Customer Data. We maintain backups as described in the Security Statement, but subject to Section 20.1 our liability for loss of content is limited to our obligations under this Section and the Data Processing Addendum.

Each party may receive confidential information from the other. Each will use it only for the purposes of these Terms, protect it with at least reasonable care, and disclose it only to personnel and advisers who need it and are bound by confidentiality obligations.

This does not apply to information that is or becomes public without breach, was already known without restriction, is independently developed, or is required to be disclosed by law or a competent authority — in which case the disclosing party will give notice where lawful.

These obligations survive for three years after termination, and indefinitely for personal data and trade secrets.

You may cancel renewal of an annual plan at any time before the anniversary date, or move to Off-Season. Solo Pass is one-time and requires no cancellation.

Either party may terminate for material breach that is not remedied within 30 days of written notice, or immediately where the breach is incapable of remedy.

We may suspend your access, in whole or in part, where fees are overdue after notice, where continued access presents a security risk, where required by law, or where we reasonably suspect a serious breach of Section 8, Section 14 or the Acceptable Use Policy. We will limit any suspension in scope and duration to what is necessary and will restore access once the cause is resolved.

We may terminate these Terms on 30 days' written notice where you have committed a serious or repeated breach, where you become insolvent, or where we discontinue the Services. Termination for a serious breach may take effect immediately where necessary to protect Artists, other customers or the Services. Any termination decision is subject to Section 15.

Your right to access the Services ends. You may export Customer Data during the subscription term and for 30 days afterwards. After that, Customer Data is returned or deleted in accordance with the Data Processing Addendum.

Sections 5.2, 9.1, 9.2, 13.1, 13.6, 20, 21, 23 and 26 survive termination, together with any provision that by its nature is intended to survive.

You will indemnify us against third party claims, and reasonable legal costs, arising from:

• your breach of Section 8 (non-discrimination), Section 9 (Artist data), Section 11 (contracts and onboarding) or Section 14 (acceptable use);
• the content of Calls you publish, including your application questions and selection criteria;
• your selection and hiring decisions;
• your use of Artist data outside the Services following an export under Section 5;
• your infringement of a third party's intellectual property rights through Company Content.

We will notify you promptly of any claim, will not settle it without your consent (not to be unreasonably withheld), and will give you reasonable assistance at your cost. You may assume conduct of the defence with counsel reasonably acceptable to us.

We may amend these Terms to reflect changes in the Services, in law, or in our business.

For material changes we will give at least 30 days' notice by email and within the Services. If you do not accept a material change you may terminate before it takes effect, and we will refund prepaid fees for the unexpired period.

For non-material changes, including corrections and clarifications, we update the "Last updated" date. We maintain previous versions at [version history URL].

Where an Order Form is in force, changes to these Terms do not apply to that Order Form during its term unless required by law.

Changes to the Sub-Processor Register are notified under clause 6.3 of the Data Processing Addendum and are not material changes to these Terms.

We will send notices to the email address on your account and by notice within the Services. Electronic communications satisfy any legal requirement that communications be in writing.

You can reach us at support@lancedhq.com. Data protection matters: privacy@lancedhq.com. Security matters: security@lancedhq.com.

These Terms, together with the documents in Section 1.5, are the entire agreement between us on their subject matter and replace any prior understanding. Neither party relies on any statement not set out in them, save for fraudulent misrepresentation.

A failure to enforce a right is not a waiver of it.

If a provision is held invalid or unenforceable, the rest continues in effect and the provision is replaced by a valid one achieving as nearly as possible the same effect.

Nothing in these Terms creates a partnership, joint venture, agency or employment relationship between us.

These Terms are governed by the laws of the Netherlands. The courts of Amsterdam have exclusive jurisdiction, without prejudice to either party's right to seek interim relief elsewhere.

These Terms are made in English. Where a translation is provided, the English version prevails.