Trust Center
Security
EU hosting
Production runs on managed cloud infrastructure in Amsterdam, the Netherlands. The managed PostgreSQL database holds every record; object storage holds every file and is pinned to EU jurisdiction by default.
No self-operated hardware
We do not operate our own physical servers or data centres. Infrastructure security is delegated to providers under data processing agreements — see the Sub-Processor Register.
Restricted database role
The API connects to the database as a restricted role without superuser rights and refuses to start unless that is the case. A separate maintenance role is reserved for scheduled jobs.
For the complete picture, read our Security, Privacy & Data Handling Statement. Found a potential vulnerability? Email privacy@lancedhq.com with the details and we'll get back to you.